GCC Strategy & Transformation · Chief of Staff · CAO

Strategic leader.
Trusted advisor.
Transformation architect.

Senior Director, Corporate Strategy & Transformation | Chief of Staff to India Head / CEO, TIAA Global Capabilities

Partnering with CEOs and CXOs across global banking, Global Capability Centers, technology services and manufacturing — driving enterprise strategy, governance, transformation and organizational growth.

Start a conversation LinkedIn ↗
Portrait of Gurpreet Singh
A proven leader across global enterprises
TIAAJ.P. MorganBarclaysPatniGodrej-GE
Profile

Enterprise strategy, executed with governance discipline.

Gurpreet is a Business Management, COO/CAO and Chief of Staff executive with a proven track record of partnering with CEOs and CXOs to drive enterprise strategy, business operations, corporate functions, financial stewardship and organizational growth.

He has scaled high-performing GCCs and led three large-scale GCC strategy and transformation journeys across global organizations — spanning executive governance, workforce and location strategy, vendor management, enterprise risk, business continuity and operational excellence.

A people and culture champion, he leads initiatives in diversity, equity & inclusion and represents GCCs at NASSCOM, AMCHAM and other industry forums.

25+

Years of leadership

Across manufacturing, IT services and global banking & financial services.

3

GCC transformations

Large-scale GCC strategy, transformation and capability-building journeys led end to end.

$100M+

Portfolios governed

Strategic portfolio governance spanning ~100 programmes across international locations.

6,000

People, protected

Business continuity coordinated through COVID with zero operational disruption.

Career timeline · 1998 — Present

Seven chapters. Four industries. One throughline: trusted execution.

From the shop floor at Godrej-GE to the office of the CEO at TIAA India — a career built on governance, transformation and scale.

Nov 2021 — Present Current

TIAA Global Capabilities · Mumbai

Senior Director — Corporate Strategy & Transformation | Chief of Staff to India Head / CEO
  • Trusted advisor to the India Head/CEO; partner to the offices of the Global CEO, Executive Committee and global CXOs on translating enterprise priorities into India execution.
  • Spearheaded the India 2.0 Strategy; currently driving the India 3.0 Strategy, aligning GCC growth with enterprise strategy.
  • Program-managed the transformation of TIAA India from a Global Business Services organization into a strategic Global Capability Centre.
  • Established the Vendor Governance Office — improving compliance from very low to almost perfect — and lead entity, initiative, vendor and transition governance.
  • Designed ascend, an enterprise transformation programme for innovation, simplification and capability building; supported creation of AI and Analytics Centres of Excellence.
  • Led the initiative that earned the NASSCOM GCC Award for New Capability Specialization.
May 2014 — Nov 2021

J.P. Morgan Chase & Co. · Mumbai

Vice President — Business Management, Corporate & Investment Bank
  • Business Management/COO lead for a ~1,300-member Securities Services Technology organization — executive governance, business operations and strategic execution.
  • Doubled the India workforce from ~25% to over 50% of the global organization; led migration of strategic work from high-cost locations into India.
  • Owned business continuity, crisis management and disaster recovery for the India business — coordinating ~6,000 employees through COVID with zero disruption.
  • Led annual planning, budgeting, spend governance, new office setup and IT asset lifecycle management.
Aug 2012 — May 2014

Barclays plc · Noida

Senior Manager (AVP) — Head of Global PMO, Finance Change
  • Established and led a global PMO supporting five banking businesses across three international locations.
  • Directed governance of ~100 programmes representing USD 100–200M in annual investment, partnering with CFOs, MDs and Change Heads.
Mar 2011 — Aug 2012

J.P. Morgan Chase & Co. · Mumbai

Assistant Vice President — India PMO, Prime Brokerage Technology
  • Established governance and control for headcount, hiring, and vendor strategy.
  • Managed capacity planning aligned to global workforce strategies and location migration.
Dec 2009 — Mar 2011

Barclays plc · Pune

Lead PMO — Retail Banking & COO, Barclays Technology Centre India
  • Improved project and process compliance from 70% to 97%.
  • Led fast-track IT benchmarking with Gartner.
May 2006 — Dec 2009

Patni Computer Systems Ltd. · Mumbai

Sr. Process Specialist — Project Manager | Program Champion, Operational Excellence
  • Program Champion for the PROPEL Operational Excellence programme across a 3,000-member business unit; delivered USD 3.2M in measurable business benefits through enterprise innovation programmes.
Jun 1998 — Sep 2003

Godrej-GE Appliances Ltd. · Mohali

Executive — Manufacturing (Shop-Floor Supervisor)
  • Managed production operations, workforce scheduling and Lean transformation initiatives including JIT, SMED and Poka-Yoke.
Core competencies

Where he operates best.

GCC Strategy & Expansion

Scaling high-performing Global Capability Centers delivering global impact.

Enterprise Strategy

Translating enterprise priorities into robust execution roadmaps and governance.

Transformation Leadership

Change agent orchestrating large-scale operational and digital transformation programs.

Corporate Governance

Entity governance, compliance frameworks, and executive stakeholder management.

Financial Stewardship

Financial planning, spend governance, budgeting, and rigorous cost optimization.

Workforce Strategy

Workforce planning, talent capability building, and global location strategies.

Risk & Resilience

Business continuity, disaster recovery, regulatory compliance, and crisis management.

Vendor Governance

Supplier strategy, policy formulation, compliance tracking, and partnership building.

Education

Multi-domain foundation

  • Senior Management Programme (SMP)IIM Ahmedabad2025–26
  • MBA / PGDBMGoa Institute of Management · Medal in Business Ethics2004–06
  • Bachelor of ArtsPanjab University1995–99
  • Advanced Diploma, Engineering StreamCSIO · Silver Medal1994–98
Certifications

Governance to cyber

  • Director's Certificate — Corporate GovernanceIndian Institute of Corporate Affairs (IICA)
  • Strategy Formulation & ExecutionIndian School of Business (ISB)
  • V-Lead — Organizational LeadershipIndian School of Business (ISB)
  • Project Management Professional (PMP)Project Management Institute2008–20
  • Certified in Cybersecurity (CC)ISC2
  • Microsoft Certified Technology SpecialistMS Project
Recognition & industry leadership
NASSCOM GCC Award

New Capability Specialization

Led the initiative that earned TIAA India the NASSCOM GCC Award — external validation of leadership, capability building and operational excellence at one of India's most-watched industry forums.

  • Represents TIAA with NASSCOM, AMCHAM and Zinnov, strengthening the firm's external ecosystem and industry visibility.
  • Hosted CXO Forums, BFSI leadership events and executive visits involving the Global CEO and Executive Committee.
  • Leads Limitless BRG (Mumbai) and serves on the POSH Committee, supporting inclusive leadership and culture.
  • Conducted a GCC maturity assessment with Deloitte to benchmark organizational capability against industry leaders.
Get in touch

Let's talk strategy, governance and GCC growth.

Based in Mumbai · Open to metros

meetGS@Live.com
+91 98677 91427 linkedin.com/in/meetGS